By Jeff Somers
- Your chances of customer service success increase dramatically when you get a human being on the line. The automated options often aren’t flexible enough to cover your specific need, and they seem to be designed to stop all but the hardiest souls from actually reaching a customer service rep (CSR). And they are.
- Try a service like GetHuman. Type in the name of the company you’re trying to contact and see if there’s a direct phone number you can dial to get a person, or if they offer a set of easy instructions on how to break out of the phone menu. If you do get a human on the phone, ask for a direct number to call back if your problem needs to be addressed again.
- If you can’t get any information on how to connect to a human being, try pressing zero on your phone’s keypad. Many (though not all) call center phone menus will automatically dump you to a CSR if you press zero.
- If you’re having trouble getting a human being on the line no matter what you try, there’s one last trick to play: Choose the menu option that involves spending money. Upgrade your account, make a purchase, take on the optional insurance—whatever option results in your bill going up will almost certainly get an eager human being on the phone.
Read the entire article HERE.
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